Data Privacy
and Security Policy

Performantia (“we,” “us,” or “our”), the owner of LiquidRiders (www.LiquidRiders.com), is committed to protecting the privacy and security of our users’ personal data. This Data Privacy and Security Policy explains how we collect, use, store, and share personal information and the measures we take to ensure its security. By using LiquidRiders, you agree to the terms outlined in this policy.

1. Information We Collect
We collect personal information from users and providers to facilitate the services offered on LiquidRiders. This information includes:
• Personal Identification Information: Name, email address, phone number, and physical address.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Profile Information: Username, password, profile photo, and preferences.
• Usage Data: Information on how users interact with our website, such as IP addresses, browser type, pages visited, and time spent on the site.
• Communication Data: Messages, reviews, and feedback exchanged between users and providers through our platform.

2. How We Use Your Information
We use the collected information for the following purposes:
• Service Provision: To facilitate bookings, process payments, and provide customer support.
• Communication: To send notifications, updates, and promotional materials (with user consent).
• Improvement: To analyze website usage and improve our services.
• Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. Data Sharing and Disclosure
We do not sell, trade, or rent users’ personal information to third parties. We may share information with:
• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, and customer support.
• Legal Authorities: When required by law or to protect our legal rights, we may disclose information to law enforcement or other governmental authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, users’ personal information may be transferred to the new entity.

4. Data Security
We implement robust security measures to protect users’ personal information, including:
• Encryption: Secure Sockets Layer (SSL) technology to encrypt data during transmission.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Audits: Conducting regular security audits and vulnerability assessments.

5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Users can request the deletion of their personal data by contacting us.

6. User Rights
Users have the following rights regarding their personal data:
• Access: Request a copy of the personal information we hold about them.
• Correction: Request corrections to inaccurate or incomplete personal information.
• Deletion: Request the deletion of their personal information.
• Objection: Object to the processing of their personal information for certain purposes.
• Portability: Request the transfer of their personal information to another service provider.To exercise these rights, users can contact us at the email address provided below.

7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website usage. Users can manage cookie preferences through their browser settings. For more details, please refer to our Cookie Policy.

8. International Data Transfers
As a global service, users’ personal information may be transferred to and processed in countries outside their country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

9. Changes to This Policy
We may update this Data Privacy and Security Policy from time to time. Users will be notified of significant changes, and continued use of the website constitutes acceptance of the updated policy.

10. Contact Information
For any questions or concerns regarding this policy, please contact us at:
Performantia (SARL)
TVA: FR 37 513 882 696
Email: contact@performantia.com
URL: www.performantia.com

By using LiquidRiders, you acknowledge that you have read, understood, and agree to be bound by this Data Privacy and Security Policy.

Last Updated: May 2024